FAQ
Answers to the most common questions about orders, shipping, returns and payment.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free standard shipping on eligible orders within the United Kingdom.
How long will it take to get my order?
Orders are processed within 1–2 working days and transit takes 2–5 working days. Total estimated delivery is 3–7 working days.
Where do you ship?
We currently ship to the United Kingdom. Available shipping destinations are displayed at checkout.
How can I track my order?
Tracking information is emailed after dispatch when available. You can also visit our Track Your Order page.
Returns & Refunds
Can I return my product?
Yes. Eligible products can be returned within 30 days of delivery. Email info@oaktreekitchens.shop with your order number to start a return. See our Refund Policy.
When will I receive my refund?
Approved refunds are generally processed within 5 working days.
My item arrived damaged. What should I do?
Contact us as soon as possible at info@oaktreekitchens.shop with your order number and clear photos of the product and packaging.
Orders & Payment
Which payment methods do you accept?
We accept: Cash on Delivery. Available methods are displayed at checkout.
Can I cancel my order?
Yes, within 12 hours of placing your order. See our Order Cancellation Policy.
Is my information safe?
Yes. Checkout is encrypted and processed securely. Read our Privacy Policy.
Products
Do your products have a warranty?
Yes. Eligible products are covered by a 1-year limited warranty against defects in materials and workmanship.
Can I get my product personalized?
It depends on the product. Customization options, when available, are shown on the product page.
How can I contact you?
Email us at info@oaktreekitchens.shop or call +44 121 327 9229. Response time: Tue–Fri, 9:30am–5:30pm.
Need help with an order?
Our team can help with delivery, returns and order questions.