Refund Policy
Not completely satisfied? Eligible items can be returned within 30 days of delivery.
Approved refunds are generally processed within 5 working days.
30-Day Returns
Request a return within 30 days of delivery.
Easy Process
Email info@oaktreekitchens.shop with your order number.
Refunds in 5 working days
Processed after your return is approved.
We want you to love your purchase. If you are not completely satisfied, eligible products may be returned within 30 days of delivery.
Return Eligibility
To be eligible for a return, the product should generally be:
- Unused and in its original condition
- Returned in its original packaging where reasonably possible
- Accompanied by proof of purchase or order information
- Returned within 30 days of delivery
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and clear photos of the product and its packaging. We will make it right.
Customized Products
Personalized or custom-made items may not be eligible for return, unless they arrive defective, damaged or materially different from the agreed customization.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are generally processed within 5 working days to your original payment method or by another agreed method.
How to Request a Return
Email info@oaktreekitchens.shop with your order number, the reason for the return and photos when applicable. Our team will guide you through the next steps.
Contact
- Oaktree Kitchens – 313 Alum Rock Rd, Alum Rock, Birmingham B8 3BJ, United Kingdom
- +44 121 327 9229
- info@oaktreekitchens.shop
Last updated: 24 October 2026
Need help with an order?
Our team can help with delivery, returns and order questions.